CARTAGO SIENA II DEDO AD 212163

RETURNS POLICIES

The product(s) must be in their original packaging, if applicable, in the same condition it was received. We do not accept returns for perishable items, intimate items, gift cards. If you wish to return your item, we must receive your request within <7 days> of the date you received your item. The conditions we accept to return the products are Unopened, Unused, No damages with the original tags still intact.

HOW TO RETURN PRODUCT ?

1. How can I return the product at Door steps ?
2. You can simply return on the spot of Door Steps and just make a call to our Call Center 086 698 609 for returning the order presenting by Order ID.
3. How can I return the product within 7 Days Return Policies ?
4. You should aware the policies of return within 7 Days before making decision of returning the products, such as Unopened, Unused, No damages with the original tags still intact. If we found out something invalid to the core policies of return products when it arrived back to Ipanema, we will contact you for the decisions of mediation between Brands (Sellers) and Buyers.
5. How can I return the product at Partner Brand Stores ?
6. It’s simple that you can drop-off your desirable return products at our Partner selected Brand Stores. Our Call Center Staffs will call you for the further processes.
7. How can I return the products if it paid ?
8. If your product is defective/damage at the time of delivery, please contact our Call Center 086 698 609 for return decisions making. Your product may be eligible for replacement depending on the product category and condition. Or we will offer you for the same amount of Gift Card Code to redeem other products purchasing on Ipanema Website.

EXCHANGE POLICIES

The Exchangeable Product(s) can be in the conditions of Core Returns Policies within (7) it was received.

If any product defect only (within two weeks) you can exchange with as same as your product.

If any product defect only (within one month) you can buy up to 50% discount with as same as your product.

HOW TO EXCHANGE PRODUCT ?

1. How can I exchange the full/partial order ?
2. Very simple that you can make a call to our Call Center 086 698 609 for exchanging full or partial order of the products via any Delivery Services on own costs of Customers address our Ipanema stores Location which is provided under the title of contact us.
3. How do I know products can be exchangeable ?
4. We do not accept returns for perishable items, intimate items, gift cards. Products with Regular selling prices can be exchangeable under the core policies of returning the products. All the promotional items are not exchangeable.

PAYMENT
Please refer to Payment Methods.

COLLECTIBLE VOUCHERS
Q. What are collectible vouchers?

A. A voucher that can be collected and stored in customers account for later usage before it expires. Discount are automatically applied once criteria is met and multiple vouchers can be used in same the order.

Q. Where can I collect vouchers?

A. Collectible Vouchers can be collected from
- Voucher channel on Ipanema homepage
- Main Campaign Page
- Your favourite brand stores
- Promotions section on Product Detail page
- Get Vouchers section in Cart

GIFT VOUCHERS AND GIFT CARDS
Q. How can I purchase Gift Card ?

A. It’s simple to purchase Gift Cards through Call Center 086 698 609. Our Call Center Staff will generate a Gift Voucher Code for you and send the Gift Card through Delivery Services or can pick up at Selected Partner Brand’s stores.

Q. How do I use Gift Card ?

A. Simply type the code at the Payment section -> Type the Voucher Code and check-out to pay.

Q. What if the purchased amount is exceed over the Gift Card ?

A. If it so, you can simply pay rest amount at the Online Cards Payment or Cash-on-delivery at your door steps.